What can I do when agreed support at school is not happening?

The short answer

Start with the exact provision, date and situation. Confirm whether it was agreed in a school plan, correspondence, a reasonable-adjustment decision or a statutory plan, because the routes are not identical. Ask the responsible person whether the support was available, whether the child could access it and what prevented delivery. If the usual adult or room is unavailable, request a temporary arrangement that protects the intended access. Record a small number of dated examples and the effect on the child, then ask for an early review with a corrective action, owner and date. If this does not resolve the problem, follow the school's published escalation or complaints process and use nation-specific independent advice. An implementation failure should not be misreported as evidence that the support itself was ineffective. Urgent safety, health, eating, toileting or attendance problems need an immediate route rather than waiting for a routine review.

• Quote the precise support and the document or message in which it was agreed.
• Separate non-delivery from provision that was delivered but did not help.
• Ask what operational barrier caused the failure and what temporary arrangement applies now.
• Use a few dated examples and describe the effect on access or wellbeing.
• Escalate through the route that fits the plan, decision and nation.
• Bring urgent health, safety or attendance concerns forward immediately.